About us
Our Core Values:
To ensure that the services First Choice delivers are of the highest standards and within an equality framework that reflects our overall philosophy – open, respectful, non-oppressive and committed to equality of opportunities.
Our Objectives:
- To focus on the health and social care of our clients but also on other areas which affect their lives such as jobs, education, housing and government policies.
- To promote independence, choice and inclusion for service-users with different levels of need.
Our standards of services and quality indicators:
First Choice Consultancy is committed to:
- Responding to telephone calls within two working days
- Responding to all letters within 10 working days
- Responding to all complaints within five working days
- Following all procedures within First Choice policies and procedures
- Holding an annual review day for staff and management committee members to study First Choice’s work priorities and service-user feedback
- Reviewing all quality standards annually
