Quality
Learn about the quality of our services:
- We are reliable – you have asked for care or support because you need it!
- We welcome client involvement in plans and decisions.
- We operate a 24-hour on-call service
- Our staff are being trained to at least NVQ2 level to provide a safe and professional service
- Staff are checked for any criminal history
- Our managers have the experience and qualifications to run the business effectively and efficiently
- We seek regular feedback to maintain good practices and promote improvements.
- We understand and appreciate the importance of understanding you as an individual and respect different cultures and your values
- We respond quickly to any problem and try to avoid it happening again.
- We work co-operatively with other organisations involved in care to ensure that our services are of a good standard and meet with the relevant laws and regulations.
